Rents Compliance and Operations Manager

Job Introduction

Rents Compliance and Operations Manager

Permanent

Bruce Kenrick House, Kings Cross, London

£51,386 to £57,096 per annum for 35 hours per week.

Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, Notting Hill Genesis? Can you provide a first-class service to enhance and improve the customer experience of our residents?

Role Responsibilities

We are seeking a passionate and experienced Rents Compliance & Operations Manager to lead and oversee the day-to-day operations of our debt recovery department for former tenant arrears and credits.

As a key member of the customer experience department, you will play a crucial role in ensuring the that the organisation complies with the regulatory Rent Standard and other related legislation and contractual arrangements alongside delivering against the six priorities in our customer strategy.

Your team will be responsible for ensuring that all rents are set and reviewed accurately and overseeing the former tenant portfolio of arrears collections, credit refunds through to former tenant litigation.

You will be expected to make a significant impact by efficiently managing the recovery of former tenant arrears and credits, contributing to the financial health of the housing association.

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

The Ideal Candidate

We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

You promote a collaborative culture where you support and encourage others to deliver positive change.

Necessary experience and skills –

• Comprehensive knowledge and substantial experience of the regulatory rent standard and the key requirements for delivery.
• Prepare and present regular reports on regulatory compliance and consumer standard implementation to senior management and relevant stakeholders.
• Ability to implement changes in regulations and demonstrate a proactive approach to regulatory adherence.
• Experience in debt recovery or credit control, ideally within the housing or property management sector
• Ability to motivate, guide and develop team members.
• Be able to develop clear targets and deliver to set KPIs.
• Experience of developing and managing credible relationships with a range of internal and external stakeholders.
• Good analytical and evaluation skills
• Good communication skills suitable for a range of audience and ability to communicate difficult complex information.
• Excellent report writing skills.
• Excellent time management skills and the ability to work to tight deadlines with your caseloads.

What’s in it for me?

• Excellent annual leave allowance and flexible working opportunities
• Generous pension scheme 
• Enhanced maternity, paternity and adoption pay
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan 
• Staff discounts
• Interest free loans: season ticket loan, tenancy deposit loan and training loan 
• Cycle to work scheme
• Life assurance x4 annual salary

How to apply/selection process

Step 1 – Send your CV and Supporting Statement

Step 2 – Successful candidates will be selected for an interview after the advert has closed

Step 3 – Interview will consist of competency-based  questions and a presentation – you will be told in advance what you need to prepare for

Closing date: Sunday 17 December 2023 (at midnight)

Shortlisting date: Monday 18 December 2023

Please apply for this role with us online. If you are not able to apply online, please contact our recruitment partner – Retinue Solutions – tom.bullock@retinue-solutions.com to discuss your requirements. Please contact Retinue to discuss any questions around this vacancy.

About The Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit: https://www.nhg.org.uk/about-us/

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level.  The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.

To find out more about Diversity and inclusion at NHG, please visit our website.