Terms & Conditions

This section presents important legal information about Notting Hill Genesis websites, your visit to the sites, and how we store and protect your data and personal information.

Important legal notice

These terms are posted here by Notting Hill Genesis ("Notting Hill Genesis", "NHG", "we", "our" or "us"). This policy covers important legal information about your use of all services provided by Notting Hill Genesis, and its associated companies and sub-brands. These terms apply to the entire contents of our websites.

Notting Hill Genesis and its associated companies are registered in England or the Isle of Man and have their Registered Office at Bruce Kenrick House, 2 Killick Street, London N1 9FL.

See the full list of the companies that make up Notting Hill Genesis.

Electronic communication disclaimer

Emails sent from Notting Hill Genesis (including any attachments) may contain confidential information and are intended only for the individual(s) named. Distribution, use or reproduction without the sender's prior consent is strictly prohibited. Any views expressed in the message are those of the individual sender, except where the sender specifically states them to be the views of Notting Hill Genesis. If you receive an email in error, please notify the sender immediately and permanently delete it. See the full list of the companies that make up Notting Hill Genesis.

Liability claims by third-party solicitors

If you are a third-party appointed solicitor and wish to present a claim against Notting Hill Genesis for third-party personal injury or third-party property damage, please direct your query to:

Group Insurance Manager
Notting Hill Genesis
Bruce Kenrick House
2, Killick Street
London N1 9FL
Phone: 020 3815 0337

You can also email the Group Insurance Manager.

Using our websites

You, the website visitor ("you" or "your") and your use of websites provided by the Notting Hill Genesis Group are subject to these terms, so please read them carefully. Your continued use of our websites indicates that you accept these terms in full.

Registering online

You’ll be able to access most areas of our websites without registering any of your details with us. However, to receive certain services or to enable you to fully interact with our websites you may be required to register certain information with us. In addition, some areas of these websites may only be accessible to you if you are a registered customer ("tenant", "landlord", "home owner").

If you do register to use certain services, you will make us aware of your identity and your activities on our websites and information about your computer may be linked on our systems to you.

We will use the information you supply to us to provide services to you that you are requesting.  We also use anonymous information about our customers to identify which services we need to provide.

Where information is mandatory - e.g. necessary for us to provide you a service, or to comply with a legal obligation - we will tell you that this is the case. Where we are relying on your consent, we will tell you that the information is optional, and give you the opportunity to change your mind later.

You agree to provide us with accurate information when registering.

You also agree to notify us of any changes to that information, to make sure that it remains accurate always.

We reserve the right to refuse you access to our websites if any information provided by you proves to be inaccurate.


Certain parts of our websites may only be accessed using a password. We may agree to issue you with one or allow you to create one; however, we are under no obligation to do so and reserve the right to refuse you login details without reason.

You are responsible for maintaining the confidentiality of your password and login details, and you agree not to transfer your use of any password to any other person.
Notting Hill Genesis will never send emails asking you for your password. 

If you do receive such an email or are asked for your password by anyone claiming to represent Notting Hill Genesis please contact us

Links to and from other websites

Links to third party websites on our websites are provided solely for your convenience. If you decide to use these links, you leave these websites.

We have not reviewed any of these third-party websites and we do not control and are not responsible for these websites or their content. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.

If you decide to access any of the third-party websites linked to this website, you do so entirely at your own risk.

If you would like to link to our websites, you may only do so, unless otherwise agreed with us in writing, on the basis that you link to, but do not replicate, the home pages of our websites, and subject to the following conditions:

  • You do not remove, distort or otherwise alter the size or appearance of the marks or any other trademarks appearing on our websites.
  • You do not create a frame or any other browser or border environment around this website.
  • You do not in any way imply that we are endorsing any products or services.
  • You do not misrepresent your relationship with us nor present any other false information about us.
  • You do not otherwise use any of the marks or any other intellectual property displayed on this website without express written permission from us.
  • You do not link from a website that is not owned by you unless you have the written permission/authority of the owner of that website to do so.
  • Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

Website access and availability

This and other Notting Hill Genesis Group websites are intended for use in the United Kingdom only and we do not claim that these websites or any part of them are appropriate for use outside of the United Kingdom.

By accessing any part of our websites, you shall be deemed to have accepted these terms in full. If you do not accept these terms in full, then you must leave the websites immediately.

In general, you can visit Notting Hill Genesis websites anonymously without giving us any information. If you visit our websites anonymously, please bear in mind that we may still:

  • Record the areas of the websites which you visit; and
  • Collect information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc.).
  • We collect this information for security purposes and to measure what services are being used by our website visitors.

We try to keep our websites available 24 hours a day: however, we will not be liable if for any reason our websites are unavailable at any time or for any period.


You may be able to post comments on some of our platforms. In these cases, comments are welcomed, but may be moderated before being posted publicly. We ask you to follow these guidelines:

  • You are welcome to leave comments and join in or start a debate.
  • Comments must be on topic and constructive.
  • Comments must not be abusive or contain offensive language.
  • Comments must not harass others or encourage others to do so.
  • Comments must not contain inappropriate content.
  • Comments must not be posted repeatedly to disrupt a thread.
  • Comments must not promote a product or service.

We reserve the right to remove any comments.

Job applicants

In completing an application form or submitting your Curriculum Vitae ("CV") to us by email, you will be providing us with personal information about yourself.

We will use your personal information only for assessing your suitability for employment by us and in any subsequent interviewing process. Copies of the information you submit, and any further correspondence will be retained in order to progress your job application and as a record of our employment and fair access processes. Within the job application you are giving us explicit consent to use your special categories of personal data which we collect about you. 

Third party access

When you apply for a job with Notting Hill Genesis the application will be processed centrally and by the relevant office at which you are applying to work.

Copyright and trademarks

The names and logos (“marks”) for “Notting Hill Genesis” and any companies in the Notting Hill Genesis Group (including “Folio London”, “Genesis Sales” and “SimpliCity”) are registered trademarks of Notting Hill Genesis and are Notting Hill Genesis’ protected property.

We are the owner of the marks and/or authorised user of all other trademarks, service marks, design marks, copyrights, database rights and all other intellectual property appearing on or contained within this website, unless otherwise indicated.

Private use and non-commercial use

When visiting this website, you are welcome to print hard copies of the material found on it for non-commercial teaching and educational purposes, and for your own lawful, personal, non-commercial use. All other copying, whether in electronic, hard copy or other format, is not allowed.
We allow you to access this website on the condition that you do not reproduce, transmit, publicly perform, distribute, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of any material located on this website, or use it for commercial purposes, without our prior written consent.

Any use of material found on this website other than in accordance with these terms is not allowed and will be in breach of these terms. If you are in breach of these terms, then your permission to use this website will automatically terminate and you must immediately leave this website and destroy any downloaded or printed extracts from this website.

All rights not expressly granted in these terms are reserved to Notting Hill Genesis and its associated companies.


Incorrect information

While we try to make sure that the information on our websites and other materials are correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on our websites, or to any products, services or any prices displayed, at any time and without notice.
The material on our websites may be out of date, and we make no commitment to update such material.

The material contained on our websites are provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with our websites on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these terms, might have effect in relation to these websites.

Limitation of liability

Notting Hill Genesis, our associated companies and any other party (whether or not involved in creating, producing, maintaining or delivering our websites) and any of its officers, directors, employees, or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with our services or websites in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to these websites or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing these websites or your downloading of any material from these websites or any websites linked to our websites.

In so far as we can do so we exclude liability for any and all direct, indirect or consequential loss or damages that result from your use of these websites.

If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

Nothing in these terms shall exclude or limit our liability for:

  • death or personal injury caused by our negligence
  • fraud
  • misrepresentation as to a fundamental matterany liability which cannot be excluded or limited under applicable law.

Privacy and Data Protection

We comply fully with the requirements of the Data Protection Act and the General Data Protection Regulations (GDPR). Please read our privacy policy. 
This new piece of protection strengthens individual’s data protection rights. It gives greater control over personal information and ensure that the companies using data will do so with due care and taking into consideration the potential risks.

Stricter rules for gathering and storing sensitive data will be introduced, and the Information Commissioner’s Office (ICO) will be given greater powers to ensure these laws are adhered to.

We are committed to a policy of protecting the rights and privacy of individuals in accordance with the current and new Act.

Other general terms

These terms constitute the whole agreement and understanding between Notting Hill Genesis (including our associated companies “Folio London”, “Genesis Sales” and “SimpliCity”) and you in relation to your use of our websites and they supersede any previous written or oral agreements made between you and Notting Hill Genesis with respect to this website.

We may assign, transfer or otherwise sub-contract any of our obligations, benefits or rights under these terms to any third party but you may not.
Any person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms.
If any provision of these terms is found by a court to be invalid, you agree that such provision shall be deemed substituted by an alternative provision to give effect to the original intentions of Notting Hill Genesis and you and the remaining provisions shall remain in full force and effect.

Updates to these terms

We may revise these terms at any time by updating them and re-posting them here. You should check to see if these terms have been revised from time to time because they are binding on you in their current form and in any revised form once posted here. 

Other terms relating to the use of specific parts of this website may be posted at other locations ("specific terms"). If there is any conflict between specific terms and these more general terms, then the specific terms will take precedence over these terms